The Internet is a vast, largely unregulated, network of computers that spans the world. There are no laws that embrace the Internet in its entirety. The security and protection of your personal information and online transactions is therefore of paramount importance. Accordingly, we have adopted a range of security practices designed to safeguard your information from unauthorised access. Equally, online security requires your alert participation. There is a range of things you should do to minimise the risk of fraud.
We have placed the utmost importance in ensuring that your personal details, funds and account information remain secure from unauthorised access.
The Mac employs banking industry standard 128-bit encryption of confidential data sent to and from this site to ensure that no information can be intercepted and read by others. Encryption scrambles the data that is sent on the line to stop people who may try to tap into or hack into Internet communications. The closed padlock on the bottom of the Online Banking browser page indicates that the Online Banking site is secure.
Tip: To check that you are using a secure web address, look at the root of the web address following the letters "http://". In a secure site you will see "https:/". The letter "s" signifies that you are accessing a secured address. In addition, our system has various security features to safeguard your transactions and personal information.
There are two things you should do:
Online Banking consumers can be targeted by a range of email scams involving various hoax emails. Hoax emails are usually sent to large numbers of email addresses in anticipation of reaching users of online banking facilities. Because of the large number of emails involved and the random nature of the hoax, these frauds are often called 'phishing'. The hoax emails seek to trick online banking consumers into disclosing confidential financial information such as their Online Banking login and password details, thereby providing the perpetrators of the fraud with illegal access to their accounts. The emails can look very professional and give the appearance of coming from a legitimate financial institution.
Techniques that have been used so far include:
Having used these or similar techniques to capture login and password details, fraud perpetrators are then able to illegally access accounts and withdraw funds.
The Mac will never send an email that:
If you receive a suspicious email purporting to come from a financial institution:
If you have clicked on any links in the email:
Identity theft occurs where a criminal obtains the personal details of an individual to masquerade as that individual and, typically; transfer funds, obtain cash, secure loans and other financial benefits. The individual is then left to deal with the debts so incurred along with the associated legal implications.
Identity theft can occur when a fraudster gets access to your personal information such as your date of birth, your address, your driver’s licence number and information from utilities, phone and credit union/bank account records.
This can be obtained through:
Members should also be alerted to a number of fraudulent job scams advertised on the Internet which entice users to act as money transfer agents for a third party. Consumers are duped into using their own accounts to transfer money for third parties as part of an ostensibly legitimate business transaction for a commission based on a percentage of the transfer. In fact, they become part of a money laundering operation for transferring stolen money. Again, these false job websites appear very professional and can be very convincing.
We have sophisticated online security that automatically reviews all payments sent online and this means that payments may be placed on hold to protect your accounts. If this happens, you will receive an SMS from our Fraud Monitoring department asking you to confirm the payment. This SMS will come from either +61 437 126 492 or +61 489 988 024. You may be asked to call the Fraud Monitoring team - their number is 1300 705 750.